Privacy Policy
Privacy Policy
About this Notice
Fork & Wheel is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This notice outlines how we aim to achieve this and includes the information collected when:
- you use our website https://www.forkandwheel.ie
- you make a booking on our website
- you make enquiries on our website
- someone is interested in working with us
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you provide to us via our site.
By providing your personal data, you agree that we can use your data in accordance with this notice. Please ensure you understand this policy in its entirety and take your time to read it.
Who are we?
Fork & Wheel (“We”, “Us”, “Our”) is a restaurant, and our address is: Churchtown North
Midleton, Cork, Ireland, P25 DP60. We act as the data controller for your data.
How do we collect information from you?
We collect information from you:
- when you make a booking
- when you visit our restaurant (preferences, allergies, etc.)
- when you make an enquiry
- when you sign up for marketing emails
What type of information is collected from you?
You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfil your booking request and you may dine at our venue.
When you make a booking, we collect information such as:
- title
- name
- e-mail address (used for booking confirmation and post-dining feedback emails)
- home or work address
- billing information for deposits, ticketing, or holding credit card information in the case of no-shows (where applicable)
- telephone number
- company name (if applicable)
- dietary requests
- marketing preferences (whether you opt-in or opt-out)
When you dine at our restaurant:
- marketing responses (where applicable)
- survey responses
- current and past restaurant reservation details
When you access our site, we collect “Device Information” about your hardware and software automatically. This information can include:
- device type (e.g. mobile, computer, laptop, tablet)
- cookies
- operating system
- IP address
- browser type
- browser information (e.g., type, language, and history)
- domain names
- access times
- settings
- referring website addresses
- other data about your device to provide the services as otherwise described in this policy.
Location information
If you use our website, we may receive your general location (such as city or neighbourhood).
Careers
You may submit your CV if you’re interested in working for us by email or through our Contact Page. This information may include:
- personal details
- employment details
- education
- salary history
- other relevant details
We will use this information to assess your application. We may also retain it for future job opportunities. Please get in touch if you would no longer like us to hold your records at [email protected]
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined above to understand your needs and provide you with better service, specifically for:
- Internal record keeping
- Sending you service emails (booking confirmation and post-dining feedback)
- Improving our products and services
- Sending marketing communications if you have opted in to receive them
- Customising the website according to your interests
Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf, such as service providers (e.g. for online bookings), third-party payment processors, and other third parties to provide our services and fulfil your requests.
You may choose to restrict the collection or use of your personal information at any time. Please refer to the “Your Choices” section for details.
How and where do we store data?
We only retain your personal data for as long as we need to, in order to use it as described in this privacy notice, or for as long as we have your permission to keep it.
For reservations made through our booking system, your data will be stored securely in your local county jurisdiction or lawful location. ResDiary data is stored securely in data centres managed by Microsoft Azure.
Your Choices
We will not contact you for marketing purposes unless you have given prior consent. You can change your marketing preferences at any time by contacting us via [insert contact email].
Your rights
You have certain rights in relation to the personal information we hold about you, including the right to access, rectify, erase, restrict processing, or object to processing. Please contact us at [email protected] to exercise these rights.
Security
We take data security seriously and have implemented suitable measures to safeguard and secure the data collected through our site.
Use of ‘cookies’
Like many other websites, we use cookies to enhance your online experience. A cookie is a text file placed on your hard disk by a web page server that helps us recognise you when you visit.
We use cookies for:
- Authentication, personalisation, and security
- Performance and analytics
You can opt-out of cookies by adjusting your browser settings, but this may affect your ability to use our services.
What happens if our business changes hands?
In the event of a business sale or transfer, any personal data you have provided may be transferred to the new owner or controller. You will be contacted in advance of any such changes.
Changes to this Notice
We will occasionally update this Privacy Notice to reflect changes in our business practices. Please review this policy periodically to stay informed about how we are protecting your data.
This policy was last updated in September 2024.
Contact Information
For any queries or concerns regarding this Privacy Policy, please contact us at: [email protected]
If you wish to make a complaint about how we are processing your data, you can contact us or the data protection authority within your country.